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GreenPages Exceeds Customer Expectations According to HP Survey
Kittery, ME—March 15, 2005—Results of the 2004 Worldwide Survey of Hewlett Packard (HP) customers shows that GreenPages, Inc., a leading IT solutions provider, is exceeding customer expectations. The announcement places GreenPages’ customer satisfaction ratings 10% higher than other solution providers in their market space.
The customer survey is the latest phase in HP's Total Customer Experience (TCE) initiative focused on building customer loyalty by providing what HP describes as innovative technology, provided at a low cost that offers the best overall experience. The survey provides HP and partners such as GreenPages valuable insight into what is most important to their customers, the five strongest competencies of the partner, the likelihood of a customer repurchasing from the partner, and areas where a partner needs improvement. Ratings are also given to the partner for keeping customers informed of HP promotions, the overall quality of product installation, matching specific solutions to customer needs, collaborating with HP to provide solutions, and the overall quality of the technical support provided by the partner.
In addition to earning high TCE scores, over 94% of respondents rated GreenPages’ positively, outranking other partners by 10%. The survey showed that Greenpages greatest areas of strength are the support it provides to its customers, proposing the right solutions to meet their customers’ needs, and collaborating with HP to provide technology solutions.
“As a solutions provider, we view this survey as extremely positive. The results call attention to the value of GreenPages’ solution focused business model, as opposed to those that simply sell commodity hardware,” stated Glen Jodoin, Vice President of Operations. “GreenPages is proud of these rankings. They demonstrate clearly that we stand out from the pack of HP resellers.”
About GreenPages, Inc.
GreenPages, Inc. is a national solutions provider focusing on infrastructure services, NOS migration, network management, server based computing technologies, a host of life cycle management solutions and hardware/software procurement. Founded in 1992, GreenPages, Inc. is a privately held corporation located on Badgers Island in Kittery, Maine. For more information on GreenPages’ solutions please visit the GreenPages website at: www.greenpages.com
Media Contact:
GreenPages Technology Solutions
Glen Jodoin
Kittery, ME
1-888-687-4876
gjodoin@greenpages.com