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Help Desk

GreenPages’ Help Desk increases user productivity and lowers support costs with rapid problem resolution, improved service levels, increased user satisfaction, and fixed per user costs. Staffed through three call centers, GreenPages’ Help Desk includes phone and remote user support for PC hardware and software, complete call management, software hotfixes required for support, and online reporting.

Features

• Staffed by more than 150 IT professionals
• 24x7 access—both Level I & II
• Phone and email support for PC software and hardware issues
• Secure remote support for users with virtual deskside assistance
• Software fixes as required for support
• Complete call ownership
• Online call reports
• Fixed per user price

Advantages

• Rapid problem resolution
• Improved service levels
• Increased user satisfaction and productivity
• Increased management insight into user issues and problems
• Efficient growth/downsizing support model
• Reduced, budgetable costs

GreenPages’ Help Desk is one of the most efficient, cost-effective ways to sustain employee productivity and performance with just one number to call. GreenPages’ Help Desk frees you and your staff to focus on strategic initiatives, and provides you with the benefits of customized support at a predictable cost.