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Onsite Support

GreenPages’ Service Plans provide the onsite support necessary for a high quality, comprehensive support program that complements our remote managed services and is customized for the specific needs of your business and budget.

Your onsite support team is familiar with your business and your IT infrastructure and is available to ensure your IT systems are running at optimum levels. Also, as an option, GreenPages provides our clients with systems engineers and PC technicians who work with your team through regularly scheduled onsite visits to provide the level of service just right for you.

Your onsite team is a blend of skilled IT professionals with various competencies to keep your business up and running, including:

• Technical Account Manager—responsible for overall technical quality of service, planning services, and reviews; also acts as team lead for all GreenPages managed support services
• Primary Support Engineer—knows your business needs and your systems and becomes a trusted resource for your company
• PC Specialists—understands your PC and user environment, and works with the Primary Engineer and GreenPages’ Help Desk
• Extended Engineering Team—GreenPages engineers with a diverse array of IT skills, on call for special needs and project services