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By: Rob O’Shaughnessy Remember the last time you were at Chuck E. Cheese, whether you were there with your kids or by yourself (maybe you like Jasper T. Jowls rhythm guitar or you just like the pizza) and you wanted to play skee-ball or whack-a-mole. To pay for those and the other arcade games, you didn’t just shove a dollar bill into the machine, but rather, you had to use the Chuck E. Cheese tokens. Remember those? They were brass coins with Sir Chuck’s face on it. You probably still have some in your change drawer next to that Canadian dollar you’ll never use. For Chuck E. Cheese it was their own currency that you could use to purchase Chuck E. Cheese products and the more tokens you purchased the better discount you received on Chuck E. Cheese goods. It’s a simple concept and I guess VMware must have talked to Nolan Bushnell because VMware has started their own token-based purchase program that can be used to buy VMware licensing just like a kid would use a 1000 tokens to purchase a fuzzy head troll.
By Trevor Williamson, Director, Solutions Architecture A 3-Part Series: Part 1: Understanding the Dilemma Part 2: Planning the Solution Part 3: Executing the Solution, again and again… Part 2: Planning the Solution As I wrote before and continuing with part 2 of this 3-part series, let’s talk about how we plan the solution for automating IT services and service management within your organization so that you can develop, deliver, and support services in a more disciplined way—which means that your customers will trust you. Of course this doesn't mean that they won't pursue outsourced, cloud, or other third-party services—but they will rely on you to get the most out of those services. And once you do go through this process, some of the major benefits for implementing an automated service management infrastructure are:
By Geoff Smith, Senior Solutions Architect As this is the last entry in the Mind the Gap blog series, I wanted to tie up all of the loose ends from the previous posts. In those, I’ve asked all of us in IT to break out of our comfy IT management “snuggies” and look at how our world is changing. In the past, IT has been the gatekeeper to technology for the business, mainly because we were the only people who lived it every day. That is no longer true.
By Melanie Haskell, Project Manager, LogicsOne Managing complex technology projects requires cooperation from multiple resources, spanning different departments and management levels, technology manufacturers, and organizations. Due to the complexity of the modern IT environment, project management in this industry is much more than coordinating phone calls and assigning tasks. The ability to communicate effectively (listening, observing, and questioning) is crucial to positive IT project outcomes.