As a reminder, we'll be hosting a webinar tomorrow morning at 11:00am ET! Jay Keating and Geoff Smith will be hosting a discussion on modern IT Help Desk approaches and how cloud platforms and a tech-savvy workforce have fundamentally changed the support game. Learn why your IT Help Desk can't be an afterthought, and why it needs to be scientific and handled by professionals. Finally, discover how easy it is to leverage IT Help Desk services and why it's the best present you can give this holiday season to your organization...and yourself.
Topics will include:
- Market trends in Help Desk: Modern vs. Old School
- Considerations for building your own IT Help Desk
- How to significantly reduce ticket resolution time down to minutes.
- Tailoring Help Desk to unique business needs and IT environments
- How to support complex devices that require different authentication methods
- Handling distributed appliances in private data centers needing VDI connections
About Jay Keating, VP of Managed Services - Jay has 21 years of IT experience, with the past 16 years focused on Managed Services, and is currently responsible for GreenPages' Managed Services organization. He has a strong data center and infrastructure operations background with substantial experience managing and optimizing 24x7 delivery organizations to execute with quality.
About Geoff Smith, Director, New Business Development, Managed Services - Geoff has more than 25 years of experience working in all verticals and markets, from the SMB to the enterprise, focusing on the application of IT solutions that enable businesses to achieve their goals. As a Director of New Business Development, Geoff is focused on the development of co-sourced and federated infrastructure operations, help desk, and cloud service frameworks designed to optimize IT operations and drive economic value to the business