Frankly Speaking: IT Execs on Moving to Managed Services: Strategies, Curveballs, Results
Listen to two IT executives from two very different industries—a hospital and a petroleum company—candidly discuss the “why, what, and how” of implementing Managed IT Services in their organizations.
IT Executive Panelists:
Darrell Bodnar, Director of Information Services, Weeks Medical Center
Dave Widener, Director of IT & Project Management, Dead River Company
Listen to Darrell and Dave explain:
- The Business Drivers that pushed them toward a managed services approach, for example 24/7 support for medical staff and increased emphasis on modern IT and business innovation.
- Specific Technologies involved including management and support of Microsoft, Citrix, VMware, and Cisco environments.
- Challenges Faced: anticipated and unanticipated; what worked, what didn’t, onboarding curveballs, change management, etc.
- Results & Lessons Learned: short- and long-term outcomes, system availability and stabilization, and areas for improvement.