Frankly Speaking: IT Execs on Managed Services

Introduction

Companies turn to Managed IT Services for many different reasons: M&As, growth, limited staff, need for agility, EOL technology, or to focus on more strategic business initiatives. This is your chance to hear two IT executives from two very different industries—a hospital and a petroleum company— candidly discuss the “why, what, and how” of implementing Managed IT Services in their organizations.

IT Executive Panelists

• Darrell Bodnar, Director of Information Services, Weeks Medical Center
• Dave Widener, Director of IT & Project Management, Dead River Company
• Moderated by Geoff Smith, Dir. Managed Services Business Development, GreenPages

Live Interview & Discussion Format. Hear Darrell and Dave explain:  

• The Business Drivers that pushed them toward a managed services approach, for example 24/7 support for medical staff and increased emphasis on modern IT and business innovation.
• The Burning Platform Issues that were unacceptable: users pointing out issues before IT knew, no clear visibility across infrastructure, IT lifecycle management, etc.
• Other Options they considered and why: hiring more staff, adding technology, doing nothing, etc.
• Challenges Faced: anticipated and unanticipated; what worked, what didn’t, onboarding curveballs, change management, etc.
• Results & Lessons Learned: short- and long-term outcomes, system availability and stabilization, and areas for improvement.