How Cloud Is Killing Traditional Help Desk:

In This Webinar...

We switched perspective and thought about support from the point of view of the user community. We also discussed how the adoption of cloud services as the new workplace standard affects end user support needs and engagement preferences. In addition, we covered what organizations should do to keep users productive and happy as business becomes increasingly dependent on federated service delivery models. 

Who Should Download:

Ideal for End User Computing Directors, VPs of Operations, VPs of Infrastructure, CIOs, and CEOs tasked with increasing business agility while improving service delivery in their organizations.

This Webinar Will Show You How To:

• Identify the differences between traditional Help Desk and a modern Help Hub
• Navigating new channels of support: self-services, knowledgebases, search & keyword
• Methodologies for supporting users using applications delivered from AWS, Azure, and others
• Bridge the gap from wanting to give users anytime, anywhere access to completely enabling them to do so
• Work with challenges and solutions that users face when using off-shore, multi-hop support infrastructures through cloud providers